Privacy Policy

Who We Are

SNAP CONCRETE PTY LTD, trading as SnapCo Architectural Concrete, operates this website and the studio at 22 Beach Ave, Mordialloc VIC 3195. ABN 55 650 779 150. For privacy queries, email sales@snapconcrete.com.au with the subject line "Privacy".

What We Collect

When you submit an enquiry through the contact form we collect your name, email, phone number, postcode, project type, and the brief you write. These are the minimum fields needed to respond with a quote.

When you place an order for a coffee table through the website, we collect your shipping address and billing address in addition to the above. Payment details (card number, expiry, CVV) are never stored on our servers; payments are processed directly by Stripe on their own infrastructure. We receive a transaction identifier and the last four digits of the card for reconciliation.

When you browse the site we collect anonymous analytics data through Google Analytics 4: pages viewed, referral source, device type, approximate city-level location, time on site. IP addresses are truncated before storage. This data is used in aggregate, never tied to an individual order.

Email correspondence with the studio is retained for as long as it's useful, typically up to twenty-four months, then archived or deleted.

Why We Collect It

Enquiry information is used to respond with a quote and, if you proceed, to fulfil the contract: drawings, sample tiles, casting, finishing, and delivery. We use your contact details to keep you informed at each stage.

Order information is used to fulfil the order: producing the piece, delivering it to the address you supply, and contacting you about the order if something needs attention.

Analytics data is used to understand how the site performs: which pages load slowly, which collections convert, where visitors drop off. It isn't used to retarget you across other websites, and we don't sell it to third parties.

Third Parties

We use a small number of processors to run the studio. Each handles one clearly-scoped job:

• Stripe: payment processing for coffee table orders. Card data lives on Stripe's infrastructure.

• Google Analytics 4: anonymous site analytics. IP addresses truncated; no cross-site tracking.

• Australia Post / specialist freight carriers: delivery. We pass name, address, and phone to the carrier.

• Email provider: the studio inbox runs through a standard Australian-hosted email service.

None of these processors use your data to market to you on behalf of other businesses. We do not sell your information.

Cookies

The site uses a small number of cookies. A session cookie keeps your cart contents across page loads. A Google Analytics cookie stores an anonymous visitor identifier so we can count unique visits. No third-party advertising cookies, no retargeting pixels.

You can disable cookies in your browser settings. The cart functionality depends on the session cookie; the rest of the site works without cookies.

How Long We Keep It

Enquiry threads are kept up to twenty-four months then archived or deleted. Order records are kept for seven years to meet Australian Taxation Office requirements for business records. Analytics data is retained by Google for up to fourteen months, per our configured retention setting.

Your Rights

Under the Australian Privacy Principles you have the right to access the personal information we hold about you, have it corrected if it's wrong, and lodge a complaint if you think we've mishandled it. To exercise any of these rights, email sales@snapconcrete.com.au with the subject line "Privacy". We answer within ten business days, usually sooner. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to This Policy

We update this policy when our practices or the law changes. The 'Last updated' date below reflects the most recent revision. Material changes will be flagged on the website.